Our commitment to accessibility
Rockland Trust is committed to meeting the banking and financial service needs of all our customers. We work to provide an accessible and barrier-free environment in our branches, over the phone, and continue to improve accessibility to our online services.
Auxiliary aids
We offer a range of services to our customers with disabilities so they can conduct their banking business. These services include:
- Reader services–Our personal bankers are happy to read and explain appropriate materials to customers who want help opening products and services or while conducting financial transactions.
- Talking ATMs–All Rockland Trust ATMs are Talking ATMs, where customers can use standard headphones (⅛-inch jack) for audible access to financial services. Use our Branch/ATM locator to search for an ATM near you.
- Written notes–Our personal bankers can provide written communications for any customer who needs assistance at a branch.
Web and mobile accessibility
We make every effort necessary to meet online usability and design requirements recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines 2.0, as well as requirements under the Twenty-First Century Communications and Video Accessibility Act of 2010. We use design standards that help customers identify, interpret, understand and interact with information presented on our websites and mobile app.
Here are some helpful tips for using our sites and apps:
Software recommendations and settings
We follow the W3C's globally recognized standards to provide content that’s compatible with computer-based assistive technologies and browsers. We recommend using the most current versions of (or the version released just prior to) the manufacturer's assistive technology applications, along with a current version of the browsers listed below. We also recommend trying different types of browsers with assistive technology applications to determine which combination works best for you.
We don’t provide assistive technology applications or browsers. Please visit the individual manufacturer’s site for information about how to obtain them. You may also have access to assistance from local and state agencies or non-profit groups in your area.
Screen reader applications
For the best online experience, we recommend several screen reader applications for customers with vision disabilities: JAWS, VoiceOver and NVDA. On mobile devices, we recommend TalkBack for Android devices and Voice-Over for the iPhone and iPad.
If you use JAWS as your screen reader, we recommend using it with Microsoft Edge; if you use NVDA as your screen reader, we recommend using it with FireFox.
As software and browser manufacturers release new versions with upgrades and improvements, we continually test our web pages and provide recommendations. While other browsers and assistive technology applications may work, at least in part, with our website, we don’t test all possible versions, and we can’t guarantee the best user experience if you decide to use software and browser versions that we don’t specifically recommend.
You can improve your online experience by exploring these features and settings available in various assistive technology applications:
Browsers
We recommend using the most current versions of (or the version released just prior to the current version) of Microsoft Edge, Firefox, or Chrome.
There are easy-to-use browser controls for adjusting the size and colors of content on a web page. There are no ideal content size or color combinations for all people. By using the controls provided in browsers, you can personalize the content presentation in your browser. We’ve designed the web content we provide to work with these controls.
- Adjusting text size
Browsers typically provide two controls for adjusting the size of text (fonts) on a web page: Text Size and Zoom. Text or font size adjustments only change the size of text on a web page. Browser text size adjustments may not change the size of text in videos. Zoom adjustments enlarge or reduce the size of all page content.
• Microsoft Edge: Controls for text size are on the Settings > Appearance > Choose your desired font size under the Fonts section.
• Firefox: Controls for text size are on the View > Zoom menu. In some versions, holding both the "Ctrl" and "Shift" keys and pressing the "+" or "-" keys will also change the text size.
• Chrome: Text size controls are on the Settings page. To find it, choose the wrench or bars icon in the upper right corner of the browser window to open the Customize menu and choose "Settings." At the bottom of the Settings page, choose "Show advanced settings..." and then scroll down to the "Web content" section.
- Adjusting size of all content
To change the size of images, buttons, text and all of the content shown on a web page, use the Zoom controls:
• Microsoft Edge: Zoom controls are on the Three dots > then clicking "+" or "-" on the zoom.
• Firefox: Zoom controls are on the View > Zoom menu. In some versions for a PC, you can also change the zoom level by holding the "Ctrl" key down and pressing the "+" or "-" keys.
• Chrome: Zoom controls are on the Customize menu. To open this menu, choose the wrench or bars icon in the upper right corner of the browser window. You can also find zoom controls on the Settings page. To find it, choose the wrench or bars icon in the upper right corner of the browser window to open the Customize menu and choose "Settings." At the bottom of the Settings page, choose "Show advanced settings..." and then scroll down to the "Web content" section. In some versions for a PC, you can also change the zoom level by holding the "Ctrl" key down and pressing the "+" or "-" keys.
- Adjusting colors
Two common techniques for changing the display of colors are settings that adjust text, background and link colors and a setting to “ignore colors.” You may need to use both techniques.
Microsoft Edge, ignore colors:
Open the Tools menu, then choose “Internet Options.”
Choose the General tab in the Internet Options window.
Choose “Accessibility” to open the Accessibility window.
Check the "Ignore colors specified on webpages" checkbox.
Choose “OK” in the Accessibility window.
Choose “OK” in the Internet Options window.
Keep in mind: When you make this change, you’re also removing background images
Microsoft Edge, adjust selected colors: You can change colors for text, background, links, visited links and hover in the Colors window. To adjust these colors, first follow the “ignore colors” instructions above.
Open the Tools menu, then choose “Internet Options.”
Choose the General tab in the Internet Options window.
Choose “Colors” to open the Colors window.
Uncheck the "Use Windows colors" checkbox.
Choose each button that shows colors for text, background, links, visited links and hover to choose a different color. (Keep in mind: When you change the hover color, you should also check the "Use hover color" checkbox.)
Choose “OK” in the Colors window.
Choose “OK” in the Internet Options window.
Firefox, ignore colors:
Open the Tools menu, then choose “Options.”
Choose the "Content" view in the Options window.
Choose "Colors…" to open the Colors window.
Uncheck the "Allow pages to choose their own colors, instead of my selections above" checkbox.
Choose “OK” in the Colors window.
Choose “OK” in the Options window.
Keep in mind: When you make this change, you’re also removing background images.
Chrome: As of version 36, Google Chrome doesn’t provide any built-in color settings that users can change.
If you’re a person with a disability and would like to send us feedback about accessibility options at Rockland Trust, please send us an email. If you use this email address, please don’t include your account or personal information. We take the security of our website and your customer information very seriously.
If your comments concern your account, we ask that you communicate with us by signing in to your online banking account and sending us a secure message, or by calling us 508.732.7072.
