Hanover, MA - March 20, 2020 – Rockland Trust today announced support for its customers and communities facing financial hardship due to the economic impact of the Coronavirus (COVID-19), as well as provided an update on colleague and employee considerations.
“We recognize the challenges that COVID-19 has created for our customers, communities, and colleagues and we remain fully committed to helping those we serve during this time of need,” said Chris Oddleifson, CEO of Rockland Trust. “We want everyone to know that relationships remain our top priority and we are exploring every avenue to reduce the burdens and anxieties as this crisis continues to unfold.”
As the public health concern surrounding COVID-19 grows, Rockland Trust wanted to provide an update on their relief efforts:
For Its Personal Customers
- Increased daily debit card spending and ATM withdrawal limits
- Increased mobile deposit limits
- Waived penalties for early CD withdrawals
- Waived late charges for consumer loan payments
- Options for payment deferrals on mortgages and home equity loans and lines of credit, based on need
- A 90-day foreclosure moratorium on residential loans
For Its Business Customers
- Flexibility for higher limits related to remote deposit
- Options for payment relief on commercial and small business loans, based on need
- Assistance with access to any government sponsored support, including any state or federal lending assistance programs
For Its Communities
- In addition to already planned support to the communities they serve, Rockland Trust and its affiliated Foundations will donate an additional $500,000 to support those affected by COVID-19.
For Its Colleagues
- Rockland Trust continues to take all necessary steps to keep their employees safe so that they can continue to deliver exceptional service for their customers. Actions taken include, but are not limited to:
- Increasing employee education over appropriate hygiene and proper measures to take if feeling ill, all in accordance with the latest CDC guidance
- Monitoring potential outbreaks within the communities they serve
- Significantly reducing colleague exposure by practicing social distancing in the workplace
- Limiting meetings to phone calls and teleconference as much as possible
- Allowing significant work-from-home capabilities
- Increasing cleaning frequency across the branch and office network
For over a century, Rockland Trust has been part of the communities where they live and work. It will continue its service as it works to keep customers, staff, and communities safe in this challenging environment.
